Frequently Asked Questions

Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your delivery.

If you are not completely satisfied with your purchase, you have the right to return this product within 30 days of receipt. You will receive a full refund of the purchase price to the account number we have.

The condition is that the product is in its original condition, including the packaging, protective stickers, and the original invoice is included.

Upon return, the watch will be inspected to determine whether it is in its original condition.

Place the product(s) securely in a box. Include all items received and then attach the completed return form.

Model form for termination/cancellation

Only complete and return this form if you wish to terminate/cancel the agreement.

To Brunmontagne, Binnendyk 79, 8461LH in Rottum, info@brunmontagne.com.

I/We (*) hereby notify you that I/we (*) withdraw from our agreement concerning the sale of the following goods/provision of the following service (*)

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Ordered on (*)/Received on (*)

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Name(s) of consumer(s)

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Address of consumer(s)

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Signature of consumer(s) [only if this form is submitted on paper]

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Date

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(*) Delete as appropriate.

A mechanical watch is a beautiful piece of craftsmanship. Like any other precision instrument that operates 24 hours a day, 7 days a week, a watch must be checked periodically to ensure that it continues to function perfectly. It is impossible to say in advance how often you should have your watch checked. This depends on the model, the climate, and how well you care for your watch. Generally speaking, a mechanical watch will need to be serviced every 6 to 8 years, depending on the conditions in which it is worn.

Please contact us at info@brunmontagne.com or call us at +31 085 007 4449 and we will be happy to help you.

On average, this will take 2 to 3 weeks, depending on the repair to be carried out.

After inspecting the watch and determining the necessary repairs, we will first contact you about the expected repair costs. You are then free to decide whether you want to have the repairs carried out. If you decide not to have the repairs carried out, we will return the watch to you in its current condition. You may be charged for the costs of inspection and shipping.

All products come with a standard 2-year warranty. This warranty applies to all parts that can be repaired. Proof of purchase is required to claim the manufacturer's warranty.

In that case, please contact the store in question. They will contact us if necessary.

The manual for your watch can be found in the box your watch came in.

Yes, all Brunmontagne watches are water resistant to 10ATM (100m). This means that the watches are suitable for swimming, diving in the pool, and snorkeling.

Please ensure that you always return the pressure crown to the neutral position to prevent the mechanical movement from becoming damp.

We offer you the option of personalizing your watch with a special engraving, for example. If you have any other requests, please feel free to contact us. We are happy to help you find the perfect solution.

Please note that personalizing your watch incurs additional costs and cannot be returned.

Yes, do not place your watch on a speaker or refrigerator. These devices create magnetic fields that can damage the movement.

Do not expose your watch to shocks. This includes shocks during sports, physical work, or shocks due to temperature changes. These can damage the mechanical movement of your watch.

You can clean your watch with a toothbrush and soapy water to clean the metal watch straps and water-resistant cases. Then use a soft cloth to dry your watch.

We recommend avoiding any contact with chemical products. These include solvents, cleaning products, perfume, cosmetics, etc. These can damage your watch strap, case, or seals.

In addition, sapphire crystal also has a very high durability rating. With a glass hardness (on the Mohs scale) of no less than 9, sapphire crystal is almost indestructible. Only diamond glass (10) is harder than sapphire crystal.